Refunds & Returns Policy

Template: this document is a draft template and has not yet been reviewed by a qualified lawyer. It must be legally reviewed before the TeaTok app is launched.

Last updated: [TODO: date]

This policy explains refunds for purchases from TEAFAIRY LIMITED (company number 17464103, registered office [TODO: registered office address]). It does not affect your statutory rights.

1. Physical goods (tea and teaware, paid via Stripe)

Right to cancel. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order within 14 days of the day you receive the goods, without giving a reason. Tell us by emailing hello@teafairyworld.co.uk with your order number, then return the goods within 14 days of telling us. We will refund the price and standard delivery cost within 14 days of receiving the goods back (or proof of return).

Exceptions. The right to cancel does not apply to goods that are liable to deteriorate or expire rapidly, or to sealed food and drink goods (including tea) that are unsealed or opened after delivery and are unsuitable for return for health protection or hygiene reasons. Tea must be returned unopened and in its original sealed packaging.

Return costs. [TODO: who pays return postage for change-of-mind returns]. Return address: [TODO: returns address].

2. Damaged, faulty or incorrect items

If an item arrives damaged, faulty or not as described, email us within [TODO: e.g. 30 days] of delivery with your order number and photos. Your rights under the Consumer Rights Act 2015 apply, and we will offer a replacement or refund, including any return costs.

3. International orders

[TODO: shipping countries, customs duties and international return terms]

4. Digital courses (Apple In-App Purchase)

Courses in the TeaTok app are sold through Apple In-App Purchase, and Apple processes all payments and refunds for them. To request a refund, go to reportaproblem.apple.com, sign in with your Apple Account and select the purchase. We cannot issue refunds for in-app purchases directly. To recover courses on a new device, use Profile → Settings → Restore purchases.

5. Contact

Questions? Email hello@teafairyworld.co.uk. We aim to reply within 2 working days.